Triumph Tiger 800XC Fractured Main Frame

[sexysi]

Triumph Video Credit:
Quote "These acts were performed at great risk to the riders'. Unquote.
So presumably Triumph paid the courageous dare-devil riders huge amounts of money to put their lives at risk. And presumably if one of them had fallen off and cut their finger, they would be perfectly entitled to sue Triumph for millions for putting them at risk by persuading them to carry out these highly dangerous, suicidal missions. I wonder what life insurance Triumph had put in place for them before the dangerous expedition across a bit of grass on Wimbledon Common?

Its funny watch the bit where Bear rides across the field at what looks like 70mph! That is probably done at 35mph and the speeded up twice. That's what I do with all my videos :pinch:

si

[bond_yzf]

Now im glad I went with the 800gs

[bowber]

It is called covering your ass in case someone does some serious damage to the bike or themselves and then tries to claim against Triumph for their own stupidity. I'm sure that most companies say this in their literature or on their web sites... its just hidden in the small print.

Can you blame Triumph, or anyone else, when we live in a society where someone else is to blame if we Phuket up?

Oh I know why they do it but you ride worse conditions than that going down my drive!
They have provided the riding modes, advertised it and then tried to deny responsibility.

That's like Timex advertising a watch and it's accuracy but then telling you that you must not use it tell the time!

Steve

[Nigel]

It`s easy really if Triumph don`t want customers riding their bikes off road don`t advertise them as such, don`t make a video showing them being ridden off road and don`t put off road modes on it, simples (thumbs)

[mark1150]

"Triumph motorcycles are not suitable for off road use"

Balls, you don't make that video to promote your product and then say actually it's not suitable for any of these activities!

That's called miss representation or something like that!

It is called covering your ass in case someone does some serious damage to the bike or themselves and then tries to claim against Triumph for their own stupidity. I'm sure that most companies say this in their literature or on their web sites... its just hidden in the small print.

Can you blame Triumph, or anyone else, when we live in a society where someone else is to blame if we Phuket up?

I'm sure ass's do come into it but not in the covering sense, more like a corporate shafting of their customers.

[Zookman]

"Triumph motorcycles are not suitable for off road use"

Balls, you don't make that video to promote your product and then say actually it's not suitable for any of these activities!

That's called miss representation or something like that!

It is called covering your ass in case someone does some serious damage to the bike or themselves and then tries to claim against Triumph for their own stupidity. I'm sure that most companies say this in their literature or on their web sites... its just hidden in the small print.

Can you blame Triumph, or anyone else, when we live in a society where someone else is to blame if we Phuket up?

I'm sure ass's do come into it but not in the covering sense, more like a corporate shafting of their customers.

Exactly...... its yet another of their little get out clauses that gives them an opportunity to refuse warranty work. Just like their 'Must be serviced by Triumph dealers' that's in their terms & conditions.
Shyte company.

[OB1]

Exactly...... its yet another of their little get out clauses that gives them an opportunity to refuse warranty work. Just like their 'Must be serviced by Triumph dealers' that's in their terms & conditions.

Which isn't true: the servicing just has to be done by a VAT registered company. My Tiger is serviced at a non-Triumph dealer and they replaced my starter motor for free 6 months after the warrant lapsed.

As they say, everything you read on the internet must be true... :whistle:

[Zookman]

Exactly...... its yet another of their little get out clauses that gives them an opportunity to refuse warranty work. Just like their 'Must be serviced by Triumph dealers' that's in their terms & conditions.

Which isn't true: the servicing just has to be done by a VAT registered company. My Tiger is serviced at a non-Triumph dealer and they replaced my starter motor for free 6 months after the warrant lapsed.

As they say, everything you read on the internet must be true... :whistle:

Triumphs warranty terms and conditions as currently stated on their site.... and I quote.

'3. The machine must have been serviced by an authorised Triumph dealer, at the intervals specified in the Triumph Owner’s Handbook and the service log completed accordingly. - See more at: http://www.triumphmotorcycles.co.uk/glo ... LHpjZ.dpuf

They've always had this in their T&C.... and it totally contravenes eu directives.

[Steve1129]

I am both amazed and appalled by some of the knee-jerk comments about Triumph in this thread. Some who have slagged Triumph off for their reaction to the OP's warranty claim and others who have suggested that Triumph "should fail" for their lack of action. Again I will say that they are being found guilty via social media. Apart from Steve, I don't think that anyone on here knows the full story about how or why the frame cracked and such defamatory comments are what I would expect from a second rate tabloid.

Contrast the comments here to those that have been posted on ADVRider in a thread that seems to have been started by someone else: Triumph CEO says 800XC for "light offroad use". The main consensus in that thread surprised me as most of the comments come from Americans who, as we all know, will sue at the drop of a hat! The majority of comments on there seem to be along the lines of "you chose to ride your bike in a certain manner, dropped it several times and then asked Triumph to replace the frame". It seems as though they have more information than has been provided here:

Breakages/Repairs
Chain guard broke and fell off, in Patagonia due to excessive side wind.
Main frame down tubes fractured below where it meets the rear sub frame? Spot welded in Colombia now waiting on reply from Triumph UK regarding replacement or repair?
Punctures: 1 front
Left wing mirror replaced.
Left front indicator replaced.
Left pannier hammered back into shape.
Front wheel rim dented on left side after hitting massive pothole, rim hammered back into shape.
Crash bars pulled back out from engine casing.
Fog lamp mounting point on main light cluster repaired with steel epoxy.
Two top yoke bolts replaced after they went missing, fell out somewhere?
Chain guide broke repaired with cable ties.
Right hand plastic tank gaurd/cowling shattered after fall due to extreme cold weather.
Front mudguard mounting points broken due to falling of stand when getting new tyres fitted.
Both fog lamps lenses cracked due to falls.


Crashes and falls
On road: 1, around 60mph both me and bike escaped with no damage after sliding on left side to a halt on gravel verge.
On gravel: 1, bike; twisted bars, smashed wing mirror, broken indicator, engine crash bars pushed right into engine and left pannier bent and bashed. Me broken ribs and bruised arm and leg left side.
Slow speed falls in the sand: 3 no damages.
Bike blown over by wind in Patagonia: 4 no damages.
Dropped bike: 3
Falls in snow and ice: 4

When you read all of this, would you still expect Triumph, or any other motorcycle manufacturer, to replace your frame?

OB1,

As you rightly point out no one knows (not even Triumph, as they said it was due to overloading?) how the frame cracked. I have been riding long enough (road, motocross, enduro) and crashed enough bikes over the years to have a good idea what breaks them and what doesn't. At no time did I directly impact any other object or vehicle and in my opinion the fractures were not caused by me falling off, but I'm no expert that's just my honest opinion.

As you have also pointed out I listed all my crashes and falls on my blog the majority of which happened after the fractures appeared. My trip report was a true account of my adventure so as to give anyone else planning such a trip a good idea of what to expect, as it's not all plain sailing. And as I said previously anyone going on a similar trip will fall off and they will expect their bike to cope with the rigours of overland travel, which is a bit different to green lane-ing in the UK!

[Nigel]

Interesting reading the warranty conditions . . .
"Unless otherwise stated, Triumph accessory mufflers do not conform to on-road noise or emissions standards in countries where such standards apply. Use on-road may therefore violate the law. These products are designed for closed circuit competition use only."
so you can use the bike for racing :whistle: or are triumph selling illegal exhausts :whistle: