Garmin repair times

Oop North John
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Re: Garmin repair times

Post by Oop North John » Thu Nov 15, 2018 10:15 am

In my last return Garmin UK asked me to send the battery. So I sent them an old one :lol:

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AlanHolt
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Re: Garmin repair times

Post by AlanHolt » Thu Nov 15, 2018 5:03 pm

Well their appointed courier got the parcel today on a 24hr service. Let's see how quickly they get it back to me.
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Re: Garmin repair times

Post by AlanHolt » Tue Nov 20, 2018 7:17 pm

Garmin Iberia seem to be the fastest thing in Spain, posted the Montana on Thursday, received Friday (but they only work half day on Friday and are closed Saturday and Sunday), repaired and dispatched Monday, delivered today.
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~ACP~
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Re: Garmin repair times

Post by ~ACP~ » Tue Nov 20, 2018 8:41 pm

That's a good turn around, but (in the UK anyway) they don't repair them, rather give you a replacement, reconditioned unit.

Hope you got a new battery :D

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Re: Garmin repair times

Post by AlanHolt » Thu Nov 22, 2018 8:57 pm

after checking the serial number, i have received a different unit, complete with new battery, charger, cables etc. Does this mean this unit also carries a 12 month warranty?
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Re: Garmin repair times

Post by Oop North John » Fri Nov 23, 2018 7:46 am

AlanHolt wrote:
Thu Nov 22, 2018 8:57 pm
after checking the serial number, i have received a different unit, complete with new battery, charger, cables etc. Does this mean this unit also carries a 12 month warranty?
Ones from Garmin UK that are NOH (Newly over hauled) ie received by Garmin and checked over by them come with a 90 days warranty. That was explained to me on one of the emails I received about returning the GPS.

I've got Bluetooth issues and am on my third one, so am building up a nice store of mounts and cables, as I've been sending back just the unit, and like you, getting the complete set up.

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