I've just reported Superbike factory to the ICO for continuing to send me marketing emails even after opting out.
A couple of months ago, bored, decided to look at Auto Trader bikes and wanted a closer look at a Triumph Daytona 955i. I had one yeas ago and still fancy another to play on as they are getting quite cheap. To look at a video you add your details etc. which I did, looked at the bike and moved on.
Then the emails stared, so I unsubscribed, and they kept coming, so I emailed them and spelled it out, stop it or be reported. They didn't stop.
Do they not realise I will now never buy a bike from them, under any circumstances? Potential future customer lost.
Superbike Factory Fail
- Elmer J Fudd
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Re: Superbike Factory Fail
Ah so that's what the compulsory £40 + all businesses now have to pay annually to the ICO goes towards; fielding complaints that a proper spam folder should be able to handle.
I feel better for having to pay it now!
I feel better for having to pay it now!
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Re: Superbike Factory Fail
I had a similar problem with Evans Cycles.
Up to 4 email adverts a day despite calling and speaking to a real person 3 or 4 times.
Up to 4 email adverts a day despite calling and speaking to a real person 3 or 4 times.
2023 Husqvarna Norden 901
2014 KTM 690 ENDURO R
2014 KTM 690 ENDURO R
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Re: Superbike Factory Fail
I'd a similar experience with them also, I was looking at a KTM and they never stopped hounding me with emails after I unsubscribed to many of their emails...! So frustrating.
I had to ring them up and explain that I'd unsubscribed many many times...... eventually the guy I spoke with informed me it was all sorted. It did stop then, thank goodness....!
mac
I had to ring them up and explain that I'd unsubscribed many many times...... eventually the guy I spoke with informed me it was all sorted. It did stop then, thank goodness....!
mac
"Progress is not possible without deviation".
Frank Zappa
Frank Zappa
- Elmer J Fudd
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Re: Superbike Factory Fail
Spam still has to be reviewed, so is not the point; the point is that it is simple enough for them to stop, but they haven't.nathanthepostman wrote: ↑Sun Mar 28, 2021 9:29 pm Ah so that's what the compulsory £40 + all businesses now have to pay annually to the ICO goes towards; fielding complaints that a proper spam folder should be able to handle.
I feel better for having to pay it now!
Treat potential customers badly and you wont get a sale, every customer lost makes the £40.00 more expensive.
Last edited by Elmer J Fudd on Mon Mar 29, 2021 12:23 pm, edited 1 time in total.
Re: Superbike Factory Fail
I asked them a simple question ref delivery charges and all I received was a bombardment of emails trying to sell me bikes that I had not asked about, annoying spam that would put me off dealing with them for a purchase.
- Elmer J Fudd
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Re: Superbike Factory Fail
Well, it appears that the complaint to the ICO has worked pretty quick, I received this a few minutes ago:
Good afternoon,
I am emailing you to confirm that following this email I will be removing your personal information from our database as requested, and we have unsubscribed you from marketing.
Kind Regards,
Sophie Ammar-Fovargue | Senior Compliance Support Officer
Good afternoon,
I am emailing you to confirm that following this email I will be removing your personal information from our database as requested, and we have unsubscribed you from marketing.
Kind Regards,
Sophie Ammar-Fovargue | Senior Compliance Support Officer
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Re: Superbike Factory Fail
It was just the point that as a business I have to pay £40 a year to the ICO so that they can handle complaints such as this.Elmer J Fudd wrote: ↑Mon Mar 29, 2021 11:54 amSpam still has to be reviewed, so is not the point; the point is that it is simple enough for them to stop, but they haven't.nathanthepostman wrote: ↑Sun Mar 28, 2021 9:29 pm Ah so that's what the compulsory £40 + all businesses now have to pay annually to the ICO goes towards; fielding complaints that a proper spam folder should be able to handle.
I feel better for having to pay it now!
Treat potential customers badly and you wont get a sale, every customer lost makes the £40.00 more expensive.
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Re: Superbike Factory Fail
I pay it toonathanthepostman wrote:It was just the point that as a business I have to pay £40 a year to the ICO so that they can handle complaints such as this.Elmer J Fudd wrote: ↑Mon Mar 29, 2021 11:54 amSpam still has to be reviewed, so is not the point; the point is that it is simple enough for them to stop, but they haven't.nathanthepostman wrote: ↑Sun Mar 28, 2021 9:29 pm Ah so that's what the compulsory £40 + all businesses now have to pay annually to the ICO goes towards; fielding complaints that a proper spam folder should be able to handle.
I feel better for having to pay it now!
Treat potential customers badly and you wont get a sale, every customer lost makes the £40.00 more expensive.
We buy things we don't need
With money we don't have
To impress people we don't even like
With money we don't have
To impress people we don't even like