sexysi wrote: ↑
Mon Oct 21, 2019 4:31 pm
A bit of an update.... Even Honda Finance don't seem to have a clue what they are doing either and cant understand English.
So about 3 weeks ago, I was asked by one of the Honda Finance people this question.
"Under the Consumer Rights Act 2015, as the company that provided the relevant finance to aid the purchase of this bike, we are responsible for the quality of the bike at the point of supply. In order to assist our investigations, are you in a position to provide any evidence to demonstrate that the outstanding issue with the bike was inherent when the bike was supplied on 29 June 2018?"
I replied back with a email I got from the manufacture. From this there is a section under Fuel tank that I will re highlight.
"This is because we believe that the fuel tank from new contains reminents of substances from the factory which shed over time, causing debris in the fuel tank and blocking the pump, injectors etc.
This is why our recommended warranty repair is to have the tank washed out and thoroughly cleaned to rectify the issue as the substance will no longer be present. "
But after speaking to the customer services girl at Honda, this was not good enough!!!
I am really confused as to why Honda Finance will not except this? As a fault!!!!
So I have an email from Honda, the manufactures, stating that the fault was there from the factory, both times in both tanks. But this is not good enough for Honda Finance as a reason to say the bike was faulty from new.
Maidstone Honda are the only people that have worked on the fuel system, so how else am i supposed to prove that the tanks were faulty from new. I don't build the damn thing and didnt replace the second tank..... i feel im getting the run around.
I still have to wait 5 weeks before i can take it to the FOS and complain to the governing body....
And to top it all Honda are no fixing the bike, replacing all the faulty bits without my authority. But I have rejected it!!!!!